Customer Service For Dummies

This book PDF is perfect for those who love Business & Economics genre, written by Karen Leland and published by John Wiley & Sons which was released on 03 March 2011 with total hardcover pages 409. You could read this book directly on your devices with pdf, epub and kindle format, check detail and related Customer Service For Dummies books below.

Customer Service For Dummies
Customer Service For Dummies
Author : Karen Leland
File Size : 49,6 Mb
Publisher : John Wiley & Sons
Language : English
Release Date : 03 March 2011
ISBN : 9781118052730
Pages : 409 pages
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Customer Service For Dummies by Karen Leland Book PDF Summary

Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

Customer Service For Dummies

Customer Service For Dummies by Karen Leland,Keith Bailey

Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals

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Online Customer Service For Dummies

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Who would wait two to three days for a response when you could go to anther site offering the same product and get an answer instantaneously? A strong foundation of customer service, therefore, is essential for online survival. Online Customer Service For Dummies explains how to survive.

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Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential tokeeping your business relevant. Today's business owners need toknow how to connect and engage with their customers through avariety of different channels, including online reviews and word ofmouth. Customer Experience For Dummies helps you listen

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The Ultimate Online Customer Service Guide

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Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives.

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