Author | : Douglas Stone |
File Size | : 43,7 Mb |
Publisher | : Penguin |
Language | : English |
Release Date | : 22 August 2023 |
ISBN | : 9780593511695 |
Pages | : 401 pages |
Difficult Conversations by Douglas Stone Book PDF Summary
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving