Author | : Alan V. Brunacini |
File Size | : 40,7 Mb |
Publisher | : Fire Protection Publication |
Language | : English |
Release Date | : 19 April 1996 |
ISBN | : 0879391278 |
Pages | : 0 pages |
Essentials of Fire Department Customer Service by Alan V. Brunacini Book PDF Summary
Writing in a humorous conversational style, Chief Alan Brunacini explains the application of common-sense customer service concepts to the fire service. Essentials of Fire Department Customer Service is basic reading for every firefighter, officer, and administrator.