Author | : Ronald J. Baker |
File Size | : 53,7 Mb |
Publisher | : John Wiley & Sons |
Language | : English |
Release Date | : 29 January 2007 |
ISBN | : 9780470056271 |
Pages | : 188 pages |
Measure What Matters to Customers by Ronald J. Baker Book PDF Summary
Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.