Author | : Kenneth H. Blanchard |
File Size | : 46,6 Mb |
Publisher | : One Minute Manager |
Language | : English |
Release Date | : 29 March 1998 |
ISBN | : 0006530699 |
Pages | : 0 pages |
Raving Fans by Kenneth H. Blanchard Book PDF Summary
A guide to providing a successful customer service, written in the style of a parable, including advice on how to define a vision, learn what a customer really wants and institute effective systems to achieve excellent bottom line results.