Service Fanatics How to Build Superior Patient Experience the Cleveland Clinic Way

This book PDF is perfect for those who love Business & Economics genre, written by James Merlino and published by McGraw Hill Professional which was released on 31 October 2014 with total hardcover pages 288. You could read this book directly on your devices with pdf, epub and kindle format, check detail and related Service Fanatics How to Build Superior Patient Experience the Cleveland Clinic Way books below.

Service Fanatics  How to Build Superior Patient Experience the Cleveland Clinic Way
Author : James Merlino
File Size : 41,7 Mb
Publisher : McGraw Hill Professional
Language : English
Release Date : 31 October 2014
ISBN : 9780071833264
Pages : 288 pages
Get Book

Service Fanatics How to Build Superior Patient Experience the Cleveland Clinic Way by James Merlino Book PDF Summary

THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space. How did Cleveland Clinic turn itself around so effectively and so quickly? More important, how can you do the same with your organization? In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers: How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve it Critical lessons learned regarding organization, recruitment, training, and measuring service excellence Ways in which the Clinic aligned its entire workforce around its Patients First strategy How leaders improved the critical element of physician communication Rather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives. Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare. Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.

Service Fanatics  How to Build Superior Patient Experience the Cleveland Clinic Way

THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country in

Get Book
Stellar Customer Service

From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. Customer service is one of the most critical staff development training areas in

Get Book
Strategic Marketing

This text discusses how companies create competitive advantage through strategic marketing. Using established frameworks and concepts, it examines aspects of marketing strategy and thinking. It provides examples to facilitate the understanding of theoretical concepts.

Get Book
Short Introduction to Strategic Human Resource Management

This Short Introduction to Strategic Human Resource Management provides a concise treatment of the key elements of strategic HRM using an innovative risk-management approach. It emphasizes the importance of the decisions, processes and choices organizations make about managing people and shows how workforce management directly affects strategic organizational outcomes. It

Get Book
Popular Culture

"The selection of essays here is outstanding. The Reader is particularly strong in bridging between founding figures and cutting edge work by newer writers."- Henry Jenkins, MIT "An extraordinarily well considered selection of articles and essays, arranged with skill and style." - Charlie Blake, University College NorthamptonPopular Culture: A

Get Book
The Saturday Review of Politics  Literature  Science and Art

Download or read online The Saturday Review of Politics Literature Science and Art written by Anonim, published by Unknown which was released on 1881. Get The Saturday Review of Politics Literature Science and Art Books now! Available in PDF, ePub and Kindle.

Get Book
Beyond HR

Is your talent strategy a unique competitive advantage? As competition for top talent increases, companies must recognize that decisions about talent and its organization can have a significant strategic impact. Beyond HR shows how organizations can uncover distinctive talent contributions, strategically differentiate their HR practices and metrics, and more optimally

Get Book
HBR s 10 Must Reads for Healthcare Leaders Collection

The one collection every healthcare leader needs. The landscape of today's healthcare industry is constantly changing, and it's your job to lead your team to success. This collection from Harvard Business Review offers the ideas and strategies to help get you there. HBR's 10 Must Reads for Healthcare Leaders Collection includes

Get Book