Author | : Hugh Beyer |
File Size | : 54,5 Mb |
Publisher | : Morgan Kaufmann |
Language | : English |
Release Date | : 26 April 1998 |
ISBN | : 9781558604117 |
Pages | : 498 pages |
Contextual Design by Hugh Beyer Book PDF Summary
This is the only book that describes a complete approach to customer-centered design, from customer data to system design. Readers will be able to develop the work models that represent all aspects of customer work practices.