Managing Hospitality Organizations

This book PDF is perfect for those who love Business & Economics genre, written by Robert C. Ford and published by SAGE Publications which was released on 21 November 2023 with total hardcover pages 774. You could read this book directly on your devices with pdf, epub and kindle format, check detail and related Managing Hospitality Organizations books below.

Managing Hospitality Organizations
Managing Hospitality Organizations
Author : Robert C. Ford
File Size : 44,8 Mb
Publisher : SAGE Publications
Language : English
Release Date : 21 November 2023
ISBN : 9781071876282
Pages : 774 pages
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Managing Hospitality Organizations by Robert C. Ford Book PDF Summary

Introduction to Hospitality Management: Creating Excellent Guest Experiences, Third Edition takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Authors Robert C. Ford and Michael Sturman emphasize the critical importance of focusing on the guest and creating an unforgettable customer experience. Whether your students will be managing a neighborhood café, a convention center, or a high-end resort hotel, they will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. Included with this title: LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. Learn more.

Managing Hospitality Organizations

Managing Hospitality Organizations by Robert C. Ford,Michael C. Sturman

Introduction to Hospitality Management: Creating Excellent Guest Experiences, Third Edition takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Authors

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Managing Hospitality Organizations

Managing Hospitality Organizations by Robert C. Ford,Michael C. Sturman

"A perfect book for any Hospitality program, excellent instructor support, and a good resource for students." –Denise A. Braley, Mitchell College Today’s economy is dominated by the rapidly growing service sector. Even businesses primarily selling goods are reinventing their image and positioning themselves as service providers. Managing Hospitality Organizations:

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Managing Quality Service In Hospitality How Organizations Achieve Excellence In The Guest Experience

Managing Quality Service In Hospitality How Organizations Achieve Excellence In The Guest Experience by Robert Ford,Michael Sturman,Cherrill Heaton

MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept and principles of treating customers as guests and creating a WOW experience for them. Many other texts in this subject area skip over guest-focused service strategy in hospitality or service organizations. This

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Managing Quality Service in Hospitality

Managing Quality Service in Hospitality by Robert C. Ford,Cherrill P. Heaton,Michael C. Sturman

MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, International Edition teaches the concept of treating customers as guests and creating a "WOW" experience for them. Many other texts in this subject area skip over guest-focused service strategy in hospitality or service This text fully covers

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Managing Hospitality Experiences

Managing Hospitality Experiences by Alexandra Kenyon,Peter Robinson,James Musgrave

Using examples from the gamut of hospitality, this book explores issues around people, services and spaces. It covers management issues such as marketing, human resources, operations, quality management, facilities management, project management and strategy, while considering hospitality operations within their wider geo-social and geo-environmental settings. This book includes a range

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Hospitality Security

Hospitality Security by Darrell Clifton

A security director must have knowledge of criminal and civil law, risk and personnel management, budgeting and finance, and a host of other areas in order to be effective. Hospitality Security: Managing Security in Today's Hotel, Lodging, Entertainment, and Tourism Environment provides experience-based, proven methods for preventing and resolving the

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Revenue Management for the Hospitality Industry

Revenue Management for the Hospitality Industry by David K. Hayes,Joshua D. Hayes,Peggy A. Hayes

REVENUE MANAGEMENT FOR THE HOSPITALITY INDUSTRY Explore intermediate and advanced topics in the field of revenue management with this up-to-date guide In the newly revised second edition of Revenue Management for the Hospitality Industry, an accomplished team of industry professionals delivers a comprehensive and insightful review of hospitality pricing and

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Human Resources Management in the Hospitality Industry

Human Resources Management in the Hospitality Industry by David K. Hayes,Jack D. Ninemeier

This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and

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