| Author | : Larry Swaton |
| File Size | : 54,5 Mb |
| Publisher | : Trafford Publishing |
| Language | : English |
| Release Date | : 18 May 2024 |
| ISBN | : 9781412000871 |
| Pages | : 233 pages |
Total Customer Service for Profitability by Larry Swaton Book PDF Summary
The book covers customer service from a strategy viewpoint. It starts as the product is being developed and continues through the product life cycle. It covers planning, marketing, maintenance, training, documentation, staffing, technical support, warranty, contracts, accounting, logistics, inventory, leadership, field service and collecting action. It is a chess game to put them together as a system. For more information, visit Larry Swaton's website at www.swatonandassociates.com.