Author | : Brendan B. Read |
File Size | : 49,9 Mb |
Publisher | : CRC Press |
Language | : English |
Release Date | : 02 January 2005 |
ISBN | : 1578203139 |
Pages | : 300 pages |
Designing the Best Call Center for Your Business 2nd Edition by Brendan B. Read Book PDF Summary
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f