Author | : Brendan Read |
File Size | : 55,9 Mb |
Publisher | : CRC Press |
Language | : English |
Release Date | : 02 January 2005 |
ISBN | : 9781482280906 |
Pages | : 383 pages |
Designing the Best Call Center for Your Business by Brendan Read Book PDF Summary
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f