Author | : Janice Reynolds |
File Size | : 49,5 Mb |
Publisher | : CRC Press |
Language | : English |
Release Date | : 05 February 2002 |
ISBN | : 9781482280784 |
Pages | : 250 pages |
A Practical Guide to CRM by Janice Reynolds Book PDF Summary
In today's global economy the customer has more and better choices than ever before, bringing on one of the biggest challenges the business community faces today - customer loyalty and retention. To thrive in today's customer-driven economy a company need