Author | : Joe Fleischer |
File Size | : 42,9 Mb |
Publisher | : CRC Press |
Language | : English |
Release Date | : 04 January 2002 |
ISBN | : 9781482280760 |
Pages | : 272 pages |
The Complete Guide to Customer Support by Joe Fleischer Book PDF Summary
Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t