Metrics for Service Management

This book PDF is perfect for those who love Education genre, written by Peter Brooks and published by Van Haren which was released on 03 March 2012 with total hardcover pages 182. You could read this book directly on your devices with pdf, epub and kindle format, check detail and related Metrics for Service Management books below.

Metrics for Service Management
Metrics for Service Management
Author : Peter Brooks
File Size : 54,7 Mb
Publisher : Van Haren
Language : English
Release Date : 03 March 2012
ISBN : 9789087536480
Pages : 182 pages
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Metrics for Service Management by Peter Brooks Book PDF Summary

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle. The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements.

Metrics for Service Management

Metrics for Service Management by Peter Brooks

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall

Get Book
Metrics for IT Service Management

Metrics for IT Service Management by Peter Brooks

Note: This book is available in several languages: Russian, Chinese, English.The ability to organise and measure performance is a key part of the implementation of IT Service Management processes. This publication contains practical information on the provision of useful and meaningful metrics, as well as how best to use

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Measuring ITSM

Measuring ITSM by Randy A. Steinberg

How do you measure and report your IT services and processes? Which metrics matter the most to senior executives? Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key

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Implementing Metrics For IT Service Management

Implementing Metrics For IT Service Management by David Smith

This book “Implementing Metrics for IT Service Management” provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/

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Implementing Metrics for IT Service Management

Implementing Metrics for IT Service Management by David Smith

This book “Implementing Metrics for IT Service Management” provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/

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The Definitive Guide to IT Service Metrics

The Definitive Guide to IT Service Metrics by Kurt McWhirter,Ted Gaughan

Learn how to integrate IT service metrics into your business and maximize their usage and effectiveness.

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Measuring ITIL

Measuring ITIL by Randy A. Steinberg

How do you measure and report your ITIL processes? Which ITIL metrics matter the most to Senior Executives? Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the operational metrics to use and how these can be

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Continual service improvement

Continual service improvement by Anonim

This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

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