| Author | : Steven Cohen |
| File Size | : 54,9 Mb |
| Publisher | : Jossey-Bass |
| Language | : English |
| Release Date | : 02 April 1993 |
| ISBN | : UOM:39015032816236 |
| Pages | : 264 pages |
Total Quality Management in Government by Steven Cohen Book PDF Summary
By adopting Total Quality Management (TQM) strategies, business organizations are working smarter and gaining the competitive edge. The authors cite examples of successes of TQM in specific government agencies, including the Treasury Department, to reveal how the principles of TQM can be applied at all levels of government. The book provides numerous charts and diagrams that show concretely how to apply the concepts and techniques of TQM within any governmental organization. The authors offer case examples that detail what organizational changes are to be implemented when TQM is introduced.
