Author | : John S. Oakland |
File Size | : 45,7 Mb |
Publisher | : Routledge |
Language | : English |
Release Date | : 17 May 2024 |
ISBN | : 9780750652711 |
Pages | : 282 pages |
Total Organizational Excellence by John S. Oakland Book PDF Summary
Total Organizational Excellence derives some of its material from TQM, but extends and reorganises those principles around a new framework in which people and culture, business process re-engineering and benchmarking predominate.