Author | : OGC - Office of Government Commerce |
File Size | : 42,9 Mb |
Publisher | : The Stationery Office |
Language | : English |
Release Date | : 30 May 2007 |
ISBN | : 0113310617 |
Pages | : 256 pages |
The Official Introduction to the ITIL Service Lifecycle by OGC - Office of Government Commerce Book PDF Summary
ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.