Becoming a Customer focused Organization

This book PDF is perfect for those who love Business & Economics genre, written by Craig Cochran and published by Paton Professional which was released on 21 June 2024 with total hardcover pages 216. You could read this book directly on your devices with pdf, epub and kindle format, check detail and related Becoming a Customer focused Organization books below.

Becoming a Customer focused Organization
Becoming a Customer focused Organization
Author : Craig Cochran
File Size : 46,8 Mb
Publisher : Paton Professional
Language : English
Release Date : 21 June 2024
ISBN : 1932828052
Pages : 216 pages
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Becoming a Customer focused Organization by Craig Cochran Book PDF Summary

"The customer is the sole reason organizations exist," Craig Cochran points out throughout this concise and practical book, which outlines the fundamentals of building process controls around internal and external customers' true needs. Cochran walks readers through a self-assessing customer focus inventory and from there explains how an organization can shape its processes to meet its customers' demands. Learn how to develop customer surveys that produce useful data for refining production and administrative processes. Understand the importance of customer-satisfaction training. Motivate top management to instill a customer-focused orientation throughout the organization. -- From publisher's description.

Becoming a Customer focused Organization

Becoming a Customer focused Organization by Craig Cochran

"The customer is the sole reason organizations exist," Craig Cochran points out throughout this concise and practical book, which outlines the fundamentals of building process controls around internal and external customers' true needs. Cochran walks readers through a self-assessing customer focus inventory and from there explains how an organization can

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